Our vision
From insurer to risk manager
Insurance has always been based on a fundamental principle: compensating for losses to protect policyholders. Today, risks are intensifying, diversifying, and interconnected. Insurance alone is no longer enough. How can we guarantee the protection of patients and users while simultaneously strengthening the resilience of healthcare providers and communities? The answer is clear: anticipate risks rather than react, and identify vulnerabilities before they escalate into crises.
New challenges for those involved in public service missions
Anticipating today
to protect tomorrow
At Relyens, we are much more than an insurer; we are risk managers. We are reinventing ourselves, shifting from a compensation-based approach to a prevention-based one. Managing, preventing, and insuring risks is our commitment to more effectively protecting healthcare providers and communities across Europe. Alongside them, we are taking action and innovating to ensure an ever-safer public service for all.
“Today’s technologies offer unprecedented tools for detecting, analyzing, and anticipating emerging risks. In terms of human resources, it becomes possible to anticipate absenteeism and ensure that professionals remain in their positions under optimal conditions. Technologically, we can analyze and quantify digital threats to secure IT systems. In the medical field, anticipating risks throughout the care pathway makes it possible to secure surgical procedures and streamline patient flow management.”
Dominique Godet
Relyens CEO
The choice of scientific rigor
Our innovation approach is based on a thorough understanding of risks. We adopt a comprehensive and forward-looking vision to model risk in all its complexity.
Nearly 100 years of insurance data
For nearly a century, we have leveraged a unique insurance database to collect, process, and enhance useful, reliable, and relevant data. Thanks to this knowledge base and proprietary artificial intelligence dedicated to healthcare and regional stakeholders, we can accurately quantify risk.
“The impact of data in medical risk management is paramount to facilitate the analysis of claims. It allows us to draw useful conclusions for the case lifecycle and to understand the mechanisms of medical accidents.”
Valentina Zelaya Mendizabal, Data scientist
Advanced Modeling
Since its creation, Relyens has relied on technology partners,specializing in data, artificial intelligence and digital tools to better prevent risks. As risk managers, we are convinced that pooling our skills helps us develop risk management and steering solutions that are better suited to the needs of public interest actors.
“Innovation is at the heart of Relyens’ strategy. It develops fast, agile and targeted solutions to effectively meet the expectations of its customers and members. Its strength: creating value with its partners while acting responsibly at all levels of the company.”
Jennifer Knapper, Risk Manager in Spain
A strong presence on the ground
Claims experts, risk managers, ergonomists, healthcare professionals, data engineers, lawyers, and trainers… Our multidisciplinary teams work on the ground at all levels, alongside our clients and partners. The diversity of our expertise provides a coordinated approach, tailored to even the most complex needs.
“On the ground, three ingredients are essential to initiate change: time, experimentation, and a willingness to trust the teams. Giving healthcare professionals an active role in the organization and relying on collective intelligence are powerful levers to revitalize the system.”
Aurélien Seunes, Risk Management Consultant at Relyens
An experimental approach
From needs analysis to results evaluation, we adopt an approach based on an iterative, collaborative process. Continuous improvement, sharing of best practices, and feedback: each step informs our actions. Our risk management approach, co-developed with our clients, guarantees comprehensive, tailored, and sustainable support.
“50% of collateral damage to healthcare can be avoided through systemic approaches to risk management.”
Anna Guerrieri, Risk Manager in Italy
A dedicated scientific committee
To better understand the risks of tomorrow, Relyens has created a scientific committee composed of recognized experts in health, human resources, and cybersecurity. Its first major action: a groundbreaking survey that will inform a forward-looking report on health risks over the next 5 years.
1. Holitest offered by our partner Holicare and carried out by more than 800 healthcare professionals, 2024.
2. Relyens study on quality of life at work and the health of employees in local authorities, 2023.
3. Observatory for reporting information systems security incidents, 2024.
4. Annual evaluation of France Assureurs, 2024.